Guest FAQs

Looking for more details on your expected 979 guest experience? 

Review some of our guest's frequently asked questions below:

Q. Why should I book my vacation through 979? 

A. The 979 team prides itself in creating great memorable guest experiences by providing the cleanest homes in the area stocked with the nicest luxury hotel grade supplies, bedding, linens and fluffy soft towels. As a guest, you can also expect:

• Current Calendars - our calendars are updated immediately, so you never have to wonder about the availability of a property.
• Secure Online Booking - book your next stay right from our website with your credit card using our secure reservation system.
• No Security Deposits - no more delayed deposit returns after you’ve taken expert care of the home. 
• High-Quality Professional Cleaning - from top to bottom you can expect any of our homes to be clean and tidy. In fact, unlike many other vacation rentals in the area as we've learned, we even professionally launder ALL the bedding including the duvet cover. 
• Personalized Attention - we know no 2 homes are exactly alike. Our team is available to ensure you get the most out of the specific home in which you’ve chosen to stay.
• WIFI/Internet - every single one of 979's properties come equipped ready for your connection/access.

Q. Can I request an early check-in and access instructions? 

A. Early check-ins are not available. We want to ensure our cleaning crew has ample time and your home's walk-through has been completed prior to your stay which every minute counts, especially when we have back to back guests. We have very high standards for your stay! 

Check-in time is 4 PM on your arrival date. You will have your lockbox code within 24 hours of check-in sent to you through text msg and email. 

979 Vacation Rentals utilizes a keyless entry system for all our homes. No waiting in lines or congested parking for check-in. Your door lock code will begin working at 4 PM on your check-in date. You easily access the home at that time. 

Q. Is smoking allowed? 

A. Smoking is not allowed at any of our properties inside the home nor on the home’s grounds in general. 

Q: What supplies can I expect to find in the home?  

A. 979 provides a guest stay starter kit including hotel luxury grade shampoo, conditioner, soap, paper towels, toilet paper, laundry detergent, dishwashing liquid, dishwasher pacs/pods, kitchen trash bags, and small trash can liners. If there is something specific you require, please bring it with you.

Q. Will I have to complete a guest rental agreement? 

A. Yes, all reservations require guests to complete our easy rental agreement via our simple online system. Specific terms may vary by property. With this we also supply a specific inventory list for that home, so you know what to expect to find, as well as helpful information for you as a guest traveler. 

Q: What is your maximum occupancy policy?

For your safety and the care of the home, all our rental properties have a maximum occupancy number you will find in the property's description. The maximum occupancy includes all adults and children.

We may be able to do an exception for one (not two, three or four) baby in a pack-in-play/crib or on a case-by-case basis on a prior notice. However, this needs to be requested and confirmed by us prior to booking. 

Large gatherings (like parties, events) are not permitted on the premises under any circumstances (even for a short period of time) and will result in immediate removal and forfeiture of all monies paid. 

Q: Can I bring my dog along?

A. We love our pups and dogs are allowed in most of our homes. Prior to bringing your dog, you will need to confirm with 979, complete the pet addendum and pay the required $125 pet fee for 1 dog and $75 for the 2nd. 

Q: What are the Guest Service Hours?

A. Our guest service team is available every day 8:30am to 8:00pm CST.

Looking for more info about your next 979 vacation rental stay?  Please give us a call or text at 979.987.1104 or shoot us a message through our Contact Us page.